Late Arrivals
Appointments will begin and end on time. Late arrivals will not be afforded extension of scheduled treatments. Treatments will be rendered only for the remainder of the scheduled appointment and you will be responsible for payment for the full service.
We will wait for you for 30 minutes.
If you are more than 30 minutes late, your appointment will be cancelled and you will be responsible for payment for the full service.
Cancellations
As a courtesy to other clients, appointments must be cancelled a minimum of 48 hours in advance. Appointments cancelled or re-scheduled without a minimum of 48 hours notice will result in a cancellation fee. Our cancellation fees are below:
| 24-48 hours | 30% of the service price | ||
| 12-24 hours | 40% of the service price | ||
| 6-12 hours | 60% of the service price | ||
| 3-6 hours | 80% of the service price | ||
| Under 3 hours or no show | 100% of the service price |
A cancellation fee must paid before you are allowed to make another appointment. If you made your appointment with a gift card, voucher or certificate, it will be forfeited. A deposit is not refundable. If you cancel without a minimum of 48 hours notice, you are not allowed to make another appointment for 5 days.
Payments
All major credit cards are accepted, as well as cash. Any gift cards, vouchers, or certificates must be mentioned at time of booking.
Children
As a courtesy to our guests, children are not permitted in the spa.