Late Arrivals

Appointments will begin and end on time.  Late arrivals will not be afforded extension of scheduled treatments.  Treatments will be rendered only for the remainder of the scheduled appointment and you will be responsible for payment for the full service.

We will wait for you for 30 minutes.

If you are more than 30 minutes late, your appointment will be cancelled and you will be responsible for payment for the full service.



As a courtesy to other clients, appointments must be cancelled a minimum of 48 hours in advance.   Appointments cancelled or re-scheduled without a minimum of 48 hours notice will result in a cancellation fee. Our cancellation fees are below:  

24-48 hours 30% of the service price                                       
12-24 hours 40% of the service price    
6-12 hours 60% of the service price    
3-6 hours 80% of the service price    
Under 3 hours or no show 100% of the service price

  A cancellation fee must paid before you are allowed to make another appointment. If you made your appointment with a gift card, voucher or certificate, it will be forfeited.  A deposit is not refundable. If you cancel without a minimum of 48 hours notice, you are not allowed to make another appointment for 5 days. 



All major credit cards are accepted, as well as cash. Any gift cards, vouchers, or certificates must be mentioned at time of booking.



As a courtesy to our guests, children are not permitted in the spa.